Refund Policy
Effective date: 25 September 2026 | Last updated: 25 September 2026
This Refund Policy explains how KahaniTv manages refunds for digital goods, subscriptions and virtual services available on the platform. By using KahaniTv, you agree to the terms outlined herein.
1. General policy
KahaniTv is a digital entertainment platform offering streaming of stories, short dramas and series, and may offer subscriptions, rentals and optional coins, credits or in-app items. All purchases are considered final and non-refundable, except where explicitly outlined in this policy or required by applicable law.
2. Refund request timeline
Refund requests must be submitted within seven (7) calendar days from the date of purchase or transaction. Requests submitted after 7 days will be automatically declined, regardless of the reason. Exceptions may apply if required by local consumer protection laws.
3. Refund processing time
Once a refund request is approved, the refund will be processed within seven (7) business days from the date of cancellation or refund approval. Refunds will be returned using the original payment method, where possible. Refunds issued via app stores (Google Play / Apple App Store) are subject to those platforms’ processing times and policies.
4. Virtual goods (coins, credits, in-app items)
Purchases of virtual coins, credits, unlocks and other in-app items are non-refundable once delivered. These are considered final. KahaniTv does not permit return, exchange or cash conversion of virtual goods, except where required by law or in the limited cases in section 6.
5. Subscription services
Auto-renewing subscriptions. Users can cancel recurring subscriptions at any time via the relevant app store or, for web billing, via account settings or by writing to us. Cancellation halts future billing but does not warrant a refund for the ongoing billing cycle, unless a valid refund claim is made within 7 days of the transaction. Subscription-related refunds (due to technical or billing issues) will be processed within 7 days of cancellation or approval.
6. Technical or transactional errors
If you encounter double charges, non-receipt of purchased items, or failed delivery of services due to app malfunction, you must report the issue to KahaniTv within 7 days of the transaction. Valid claims will be:
- Credited in the form of virtual items, viewing access or services; or
- Refunded to the original payment method within 7 days of approval.
7. Third-party app store refunds
For purchases made via the Apple App Store or Google Play Store, you must initiate refund requests within 7 days via the relevant platform. KahaniTv cannot directly refund those purchases.
- Google Play: use the Google Play refund request flow in the Play Store or Google Payments Centre.
- Apple: use Apple Support / Report a Problem for App Store purchases.
8. Unauthorised or accidental purchases
Refunds will not be provided for accidental purchases, unauthorised transactions by minors, or user dissatisfaction after content has been substantially watched or virtual items used, except where required by law. Users are encouraged to use parental controls and in-app purchase restrictions to prevent misuse. KahaniTv is an 18+ service; a minor should not hold an account.
9. Chargebacks and fraudulent claims
If a chargeback or payment dispute is filed, KahaniTv reserves the right to suspend the account; all associated virtual goods or subscription access may be revoked; and continued abuse may lead to permanent bans and legal action.
10. Exceptional circumstances
Refunds may be issued at KahaniTv’s sole discretion in cases such as verified prolonged service outages, legal obligations based on regional consumer rights, or inaccessibility due to confirmed technical faults. These remain subject to the 7-day submission rule and the 7-day processing period unless law requires otherwise.
11. How to request a refund
To request a refund, submit your request within 7 days of the transaction and include:
- KahaniTv User ID / username;
- Date and amount of purchase;
- Payment method and receipt;
- Description of the issue.
We will respond within 72 hours and process valid refunds within 7 business days of approval or cancellation.
12. Policy changes
KahaniTv reserves the right to modify this Refund Policy at any time. Changes will be communicated via in-app alerts, the website or other reasonable notice. Continued use of the platform after changes constitutes acceptance of the updated terms.