Grievance Redressal Policy

We are committed to providing a safe, respectful and reliable environment for all users. We value user feedback and take complaints, concerns and grievances seriously.

This policy provides a clear mechanism through which users can raise grievances relating to the website, application, user accounts, content, interactions, services or other matters associated with KahaniTv.

1. Scope

This policy applies to grievances relating to the website, application, user accounts, streamed titles, comments or other interactions, profiles, uploaded content, subscriptions, payments and other services provided through the Platform.

2. Types of grievances

Users may report or raise concerns relating to matters including:

• Inappropriate, abusive, offensive or prohibited content;
• Inappropriate behaviour in any interactive feature;
• Harassment, threats, abuse or other misconduct;
• Fake, impersonated or misleading profiles;
• Unauthorised use of another person’s identity, image or content;
• Copyright or intellectual property concerns;
• Misuse of platform features or services;
• Content that violates applicable policies;
• Payment, wallet, coins/credits, subscription or transaction-related concerns;
• Privacy or personal-data concerns;
• Any other genuine grievance relating to the use of the Platform.

3. How to submit a grievance

Users can submit a grievance through the contact details or reporting mechanisms made available on the website or application. Where applicable, users should provide:

• Full name or registered account details;
• Contact information;
• Username, user ID or relevant account information;
• A clear description of the grievance;
• Relevant date, time or transaction details;
• Screenshots, recordings or other supporting information, where available.

Providing accurate and sufficient information helps us review the grievance effectively.

4. Review of complaints

Upon receiving a grievance, we may review the information provided and, where appropriate, investigate the matter. Depending on the nature of the grievance, relevant account information, reported content, communications, transaction details or other information necessary to understand the complaint may be reviewed. Additional information or clarification may be requested where required.

Where the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 apply, we will acknowledge the complaint and dispose of it within the timelines prescribed under those Rules (including acknowledgement and a decision within fifteen (15) days, or such other period as the law then requires).

5. Action on reported content or accounts

Where a complaint indicates a possible violation of applicable policies or requirements, appropriate action may be taken based on the circumstances and available information. Such action may include reviewing, restricting, disabling or removing reported content, features or accounts, where appropriate.

6. User safety and content reports

Users are encouraged to report content or behaviour that they believe violates applicable policies or creates an unsafe or inappropriate experience. Use the available reporting mechanisms and provide sufficient information to help assess the issue.

7. False or abusive complaints

Users should submit genuine and accurate complaints. Deliberately false, misleading, fraudulent or abusive reports may not be considered for further action and may themselves lead to account action.

8. Privacy and confidentiality

Information submitted as part of a grievance may be used to investigate and resolve the reported issue and may be handled in accordance with the Privacy Policy and applicable data-protection law.

9. Grievance contact details

For grievances or complaints, please contact:

Grievance Officer / Contact Person: Vijendra Kumar SinghEmail: [email protected]Phone: +91-9599120387Registered business address: D-247/1, Sector 63 Rd, D Block, Sector 63, Noida, Uttar Pradesh 201309, India

10. Escalation

If you are not satisfied with the response, you may pursue remedies available under applicable Indian law, including any self-regulatory body for online curated content that KahaniTv may join, and any statutory authority or court of competent jurisdiction.

11. Policy updates

This Grievance Redressal Policy may be updated from time to time. Any updated version will be published on the Platform with the revised effective date.